Contact information
Contact Information
21 Cigar Company LLC, doing business as 21 Cigar Co.
Last updated: July 26, 2026
How to reach us
Email: contact@21cigars.com Phone: (813) 336-2066
Hours: Monday through Friday, 9:00 AM – 5:00 PM Central. Closed weekends and federal holidays.
We answer email within one business day. If you reach voicemail, leave a message with your order number and we'll return your call the next business day.
You can also use the contact form on our Contact Us page.
Business address
21 Cigar Company LLC 495 Grand Blvd, Ste 206 Miramar Beach, FL 32550 United States
Returns are accepted at this address with an approved return authorization only. Please request an RMA before sending anything back — see our Return and Refund Policy.
Where to direct specific requests
| Request | Where |
|---|---|
| Order status, changes, cancellations | contact@21cigars.com |
| Damaged, defective, wrong, or missing items | contact@21cigars.com — subject Claim – Order #[number]
|
| Privacy requests | contact@21cigars.com — subject Privacy Request
|
| Wholesale inquiries | contact@21cigars.com |
| Trouble with the age verification window | help@agechecker.net (available 24/7) |
Age verification issues involving the popup itself — a photo that won't upload, a submission that seems stuck — are handled directly by our verification provider. For anything about your order or our age policy, contact us.
Policies
- Return and Refund Policy — claims, returns, refunds, cancellations
- Shipping Policy — rates, delivery times, states we serve
- Privacy Policy — what we collect and your rights
- Terms of Service — the terms governing your purchase
- Legal Notice — business identification and regulatory information