Cancellation policy
Purchase Options Cancellation Policy
21 Cigar Company LLC, doing business as 21 Cigar Co.
Last updated: July 26, 2026
This policy applies when we offer a pre-order or other deferred purchase option. It explains how pre-orders work, when you can cancel, and how refunds are handled.
We do not offer subscriptions or recurring purchases. When no pre-order is available, nothing in this policy applies to your order — see our Return and Refund Policy instead.
1. What a Pre-Order Is
From time to time we offer limited releases and small-batch cigars for pre-order before stock arrives. A pre-order reserves your allocation.
Pre-order products are clearly marked as such, with an estimated fulfillment window shown before you buy.
2. Payment
Pre-orders are charged in full at checkout. You are paying now for product that will ship later. If that isn't what you want, wait for general release — most pre-order items become generally available once stock lands.
3. Estimated Fulfillment and Delays
The fulfillment window shown at checkout is our honest estimate based on our manufacturer's schedule. It is an estimate, not a guarantee.
If we can't ship within the stated window, we will email you before that window closes with a revised date. You will then have the choice to:
- Wait for the revised date, or
- Cancel for a full refund, no questions asked
If we don't hear from you, we'll keep your order active and keep you updated. You can cancel at any point up until we begin fulfillment.
If we can't fulfill at all — a production failure, a batch that doesn't meet our standard, a supply problem we can't solve — we cancel the order and refund you automatically. You don't have to ask.
4. Cancelling a Pre-Order
Before fulfillment begins: cancel any time, for any reason, for a full refund. No cancellation fee, no restocking fee.
Email contact@21cigars.com with your order number and the words "Cancel Pre-Order" in the subject line. We'll confirm within one business day.
After fulfillment begins: once we've picked, packed, or generated a label, the pre-order is treated as a normal order. Our Return and Refund Policy takes over from there, including the 24-hour cancellation window and everything covering damaged or defective product.
5. Refunds
Card payments are refunded to your original payment method, typically within five business days of cancellation. Your bank's posting time is outside our control.
Bitcoin payments are refunded in the same quantity of bitcoin you sent, less the network fee, through a BTCPay Server claim link emailed to you. You enter your own receiving address and claim the payment.
Because a pre-order can sit for weeks before fulfillment, the dollar value of that bitcoin may be considerably higher or lower when you get it back than when you sent it. We don't adjust for that in either direction. If you'd rather not carry that exposure, pay by card or take store credit in USD, which is available on any bitcoin order.
6. Pre-Orders Are Not Final Sale
A fulfilled pre-order carries exactly the same protections as any other order. If it arrives damaged, defective, wrong, or incomplete, our Return and Refund Policy applies in full, with the same claim windows — 7 days for cigars, 30 days for accessories.
Pre-order allocations are not transferable to another person before fulfillment.
7. General
We may update this policy. The version in effect when you place your pre-order governs that order.
This policy is part of our Terms of Service and is governed by them.
Contact
21 Cigar Company LLC 495 Grand Blvd, Ste 206 Miramar Beach, FL 32550
Phone: (813) 336-2066 Email: contact@21cigars.com