Shipping policy
Shipping Policy
21 Cigar Company LLC, doing business as 21 Cigar Co.
Last updated: July 26, 2026
We ship premium cigars and accessories from 21cigarcompany.com within the United States. This policy covers where we ship, how long it takes, what it costs, the adult signature requirement, and how taxes are handled.
Read alongside our Terms of Service and Return and Refund Policy.
1. Where We Ship
We ship via UPS to street addresses in the United States.
States we cannot ship to
We do not currently ship to:
- Utah
- Hawaii
- South Dakota
- Delaware
If you place an order for delivery to one of these states, we will cancel it and refund you in full.
We also do not ship to P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or any address outside the United States. UPS does not deliver to P.O. Boxes, and military addresses require carriers we don't currently use.
State rules change. If this list is out of date and we can lawfully reach you, we'd like to know — email us.
2. Processing and Delivery
| Processing | 1–2 business days |
| Transit | 2–5 business days after dispatch |
| Carrier | UPS |
| Cut-off | Orders placed after 12:00 PM ET ship the next business day |
Delivery estimates are not guarantees. Weather, carrier disruption, and verification can all add time. We don't ship on weekends or federal holidays.
Hot weather. Cigars are sensitive to heat. During summer we may hold an order briefly or adjust service level rather than let a package sit in a trailer over a weekend. If we do, we'll tell you.
Tracking. You'll receive a tracking number by email when your order ships. Carrier and service level are selected by us based on destination and applicable law.
3. Shipping Rates
| Order total | Rate |
|---|---|
| Under $200 | $15 flat |
| $200 and over | Free |
Adult signature service is included in these rates. Final charges appear in your cart before checkout.
4. Age Verification
Every order is age-verified before it ships. Verification happens in two steps. When you click "Verify age and check out" in your cart, you'll be asked to confirm your date of birth. Your details are then checked against public and commercial records when you place your order.
Most customers clear in seconds. If records can't confirm you, you'll be asked to submit a photo of a government-issued ID.
If verification does not pass, your order will not ship, and any amount charged is refunded in full. We'll email you and give you a chance to correct your information first — most failures are a mistyped date of birth.
See our Age Verification page for what's required and what to do if verification fails.
5. Adult Signature Required
Every order requires the signature of someone 21 or older at delivery. No signature waivers, no "leave at door."
- UPS attempts delivery three times. After the third attempt the package returns to us.
- The person signing must present ID showing they are 21 or older. It does not have to be you.
- You can redirect a package to a UPS Access Point or Customer Center and sign for it there. This is the easiest option if nobody is home during the day.
Age verification in your cart does not replace the check at your door. Both are required.
If a package returns to us undelivered, see Section 7 of our Return and Refund Policy.
6. California Orders
California's STAKE Act requires an additional step. For orders shipping to California, we confirm the order by telephone after 5:00 PM Pacific before the package goes out, and an adult signature is required at delivery.
Please make sure the phone number on your order is one you can be reached at, or your shipment will be delayed.
7. Taxes
Sales tax is calculated and displayed in your cart before checkout, in states where we are required to collect it.
Tobacco excise taxes. Some states impose an excise tax on cigars sold by out-of-state retailers, separate from sales tax. Where these apply to your order, they are already reflected in the price you see. You will not be charged an additional excise line item at checkout.
Questions about taxes on your order are welcome — email us.
8. Order Problems
Wrong address at checkout. Email contact@21cigars.com within 24 hours. Once a label is generated we may not be able to change it.
Tracking hasn't updated. If there's been no movement for several business days, contact us and we'll open a trace with UPS.
Marked delivered but not received. Once UPS confirms delivery to your address, loss or theft after that point is outside our control. Ship somewhere secure when you can, or use a UPS Access Point.
Damaged on arrival. See our Return and Refund Policy. Claim windows are 7 days for cigars and 30 days for accessories.
9. General
We may limit, refuse, or cancel any order — including for availability, verification results, suspected fraud, quantity limits, or compliance requirements. If we cancel, you are refunded in full.
This policy is part of our Terms of Service and is governed by them.
We may update this policy from time to time. Changes are posted here and apply to orders placed after the "Last updated" date above.
Contact
21 Cigar Company LLC 495 Grand Blvd, Ste 206 Miramar Beach, FL 32550
Phone: (813) 336-2066 Email: contact@21cigars.com